FAQ
What products does Kamille Herbals offer?
Kamille Herbals creates a focused range of scientist-formulated botanical care. Hair Boost Concentrate supports a lightweight hair and scalp routine, Ghassoul Clay offers an occasional mineral-clay wash-day or skin-care step, and Chamomile & Calendula Calming Balm provides rich, fragrance-free comfort for dry-feeling skin.
How do I choose the right product?
Start with the concern you want your routine to address and read the product page, ingredient list, directions and cautions before ordering. You can also use our Find Your Kamille Ritual quiz for a simple starting point.
Are the products suitable for sensitive skin or scalp?
Suitability varies from person to person. “Natural” does not mean allergen-free, so review the full ingredient list and patch test a new product before wider use. Stop using a product if irritation occurs. If your skin or scalp is sore, broken, inflamed or affected by a diagnosed condition, seek advice from a GP, pharmacist or dermatologist before trying a new cosmetic product.
Are Kamille Herbals products medical treatments?
No. Kamille Herbals products are cosmetics and are not intended to diagnose, treat, cure or prevent eczema, hair loss, inflammation or another medical condition.
How should I store my products?
Follow the instructions on the product packaging. Keep products in a cool, dry place away from direct sunlight and extreme temperatures, and close the container properly after use.
What is the shelf life?
Shelf life depends on the formula and packaging. Please follow the date or period-after-opening information shown on the product label rather than relying on one general timeframe for every product.
Do you offer samples?
We do not currently offer samples. Please review the product description, full ingredient list and directions before purchasing, or contact us if you need help choosing.
What is your return policy?
For hygiene reasons, opened products cannot usually be returned. If your order arrives damaged or you receive the wrong item, contact us within 14 days so we can help. Please review our store policies for the full terms that apply to your order.
How can I contact customer support?
Use our contact form or email hello@kamilleherbals.com. We aim to reply within 48 hours. If your question concerns an order, include your order number.